Updated and effective on March 9, 2023.
Any sessions booked through True North Goaltending are subjected to our refund policy.
Cancellations made by the attendee are subject to a 50% refund if the cancellation is made 7 or more days before a one-time goalie session, or 60 or more days before a camp.
Any cancellation made within 7 days of the start of a one-time goalie session, or within 60 days of the start of a goalie camp, will not be subjected to a refund.
True North Goaltending will contact the attendee after a cancellation is made if a refund is to be issued to arrange payment.
Any event cancelled by True North Goaltending will result in a full refund to all attendees affected by the cancelled session. This does NOT include the termination of participation in a True North Goaltending event due to misbehaviour by the participant. Misbehaviours will be at the discretion of True North Goaltending and will result in immediate removal from a True North Goaltending event with no credit or refund given.
Refunds may be issued in the form of money transferred back to the attendee, or may be subject to a credit for future sessions. This will be communicated at the point in time a cancellation is made.